General enquiries:
01424 720574/01424 435004

Appointments line:
01424 435004/01424 720574
(Open 9am – 1pm & 2pm – 5.30pm option 1)

Complaints and compliments

Whilst we constantly strive to provide a good, friendly, and effective service, we recognise that you may sometimes have a comment on the way we do things or a cause for complaint. If so, please come and talk to the Practice Manager Mrs Joyce or your doctor.

If you have a problem which cannot be sorted out easily and quickly please let us know in writing. We will investigate your concerns in accordance with our complaints procedure.

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Sedlescombe House Surgery
8 Sedlescombe Road South
St Leonards-On-Sea
East Sussex
TN38 0TA

Tel: 01424 720574/01424 435004
Fax: 01424 440199

You can also get help and advice regarding your concerns from NHS England by contacting them on 0300 311 22 33 or email [email protected] If you remain dissatisfied with the response from our practice, you can refer your concerns to the Health Service Ombudsman at:

The Parliamentary & Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033
Email: [email protected]