General enquiries:
01424 720574/01424 435004

Appointments line:
01424 435004/01424 720474
(Open 9am – 1pm & 2pm – 5.30pm option 1)

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

VISION statement

Sedlescombe House’s vision of the future is to continue to provide the best possible healthcare and education to meet the needs of the practice population within our friendly Practice.

To offer a team approach to healthcare not only within our own practice but to integrate with local practices to ensure that the human resources and skills available are used to the advantage of the local community.

To continue to treat each patient as an individual and be sensitive to their needs without any prejudice.

To continue to offer enhanced services within the practice and hopefully negotiate with the Clinical Commissioning Group (CCG.) to extend the range of services provided

To look at the best ways of obtaining community feedback and involvement in the planning and development of primary care, in conjunction with the CCG.

Ultimately to be a general practice that patients feel comfortable to visit and feel safe in the knowledge they will be offered a good primary care service.

Patient responsibilities

It is the responsibility of the patient to arrive on time for their consultation, if they cannot attend the appointment, it is their responsibility to inform the surgery as soon as possible. The patient must also inform the surgery of any change in personal details, including change of address, telephone number etc. If your new address falls out of the practice catchment area (available to view at reception) we will have to ask you to move to a practice that covers that area.

We expect that patients will treat members of staff in a polite and respectful manner.

Our responsibilities

It is the patients right to be registered with a G.P. and have access to a doctor (not necessarily their own) at the surgery during surgery hours (Please see Appointments section). Patients have the right to access both manual and computerised medical records. However, the GP has the right to withhold any record that may cause harm to the patient or contains information regarding another person. There is an administration fee for the provision of this service.

Patients have the right to comment or complain if, they feel unjustly treated in any way, by a member of the Practice. All comments and complaints should be made in writing and addressed to the Practice Manager please see here for further details.

Accessible information

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

Further information can be obtained by reading this leaflet

Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille.

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.