General enquiries:
01424 720574/01424 435004

Appointments line:
01424 435004/01424 720474
(Open 9am – 1pm & 2pm – 5.30pm option 1)

Appointments

We operate a full appointment system offering a 10 minute appointment whenever possible. Patients may consult any clinician at the Practice, although it is often best to follow an illness through with the same clinician. Appointments can be made in person at the surgery or by telephoning the appointments line 435004, or online.

Consultation times are displayed below for Doctor and Health Care Professional appointments.

The reception team are now trained to provide Care Navigation. Dr Lewis has asked that they obtain the reason for you contacting the practice. Please help them by providing as much information as you can so that you directed to the most appropriate healthcare professional.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Only one patient can be seen per appointment time.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Appointments are given out up to 6 weeks in advance, some appointments are held back for ‘on day’ booking. These are available on the day required as well as emergency appointments, for which we ask the patients to telephone at 9.00am on the day required. If you feel that you require a longer appointment, please inform the reception staff at the time of booking.

Urgent appointments

If your problem is considered urgent you will always be seen the same day.

At times, the practice has a high demand for appointments and you may be asked to telephone on the specific day that you require the appointment, if the available appointments have been taken and you feel that you need to be seen, the reception staff have been asked by the doctors to take your details and a brief indication as to why you need the appointment.

This information is passed to the doctors who will contact you by telephone or, ask you to attend the surgery at a specific time.

Telephone consultation

The surgery offers patients the opportunity to have telephone consultations with a doctor in the afternoon, we ask that you telephone in the morning to arrange a convenient time.

Home visits

Most people think that Doctors are obliged to make house calls as part of their NHS Contract. Such an obligation has never been part of the General Practitioner’s contract but a habit that people have come to expect as their right.

The Contract states that in the case of an emergency, the Doctor can either advise or offer a consultation, but it is up to the Doctor to decide where the consultation will take place.

If you are ill or unable to attend the surgery and require a home visit, please telephone 720574 before 10.00am if possible. This will help the Doctor to plan their visits for the day. Please remember, the Doctor can see up to four patients at the surgery in the time it takes to make one house call. Patients can also be examined more thoroughly in the surgery environment and children can often be wrapped up and brought to surgery.

Reception opening times

Monday – Friday 8.00am – 1.00pm & 2.00pm – 6.00pm
Saturday & Sunday the surgery is closed.

Doctor consultation times

Dr. Lewis
Monday: 7.30am – 8.00am & 8.30am – 11.00am & 3.30pm – 5.30pm
Wednesday: 8.30am – 11.00am & 3.30pm – 5.30pm
Thursday: 8.30am – 11.00am & 3.30pm – 5.30pm
Friday: 8.30am – 11.00am & 3.30pm – 5.30pm

These days may alter depending on locum cover

Locum
Various days of the week

Advanced Nurse Practitioner consultation times

Monday 7.30am – 8.00am & 8.30am – 11.30am
Tuesday 9.00am – 11.40am & 2.00pm – 5.10pm
Wednesday 8.30am – 12.10pm & 2.00pm – 4.20pm

Practice Nurse consultation times

Monday: 7.30am – 8.00am & 8.30am – 12.30pm
Tuesday: 8.30am – 12.30pm & 2.00pm – 5.30pm
Wednesday: 8.30am – 12.30pm & 2.00pm – 4.40pm
Thursday: 8.30am – 12.30pm & 2.00pm – 4.40pm

Healthcare Assistant consultation times

Tuesday: 8.30am – 12.40pm & 2.00pm – 5.40pm
Thursday: 9.00am – 12.40pm
Friday: 8.30am – 12.40pm & 2.00 pm- 5.40pm